FAQ: KCP ‑ Customer Menu

Find answers to questions about the customer menu (KCP).

What is the customer menu?

The customer menu is the all-encompassing interface between Keyweb and you as our customer. You can find the KCP under the following URL: https://kcp.keyweb.de

In this protected customer service center, we offer our existing customers a comprehensive service and support area. Here you can change your personal data and view important connection data. Access to the customer menu is only possible through authentication with customer number and password.

What can I find in the customer area?

The customer area is divided into six categories: Dashboard, My Data, My Products, Current Information, Services and Support. For example, you can view your invoices, update all contact details, change payment methods and passwords or manage your products. If you need technical support or have other inquiries, you will find all the necessary options under "Support", such as the ticket system and the status area.

Under "Support" you also have the opportunity to watch an introductory tutorial on the customer menu.

Where do I find my personal settings?

In the customer menu you can view all personal data and make settings under the menu item “My data”.


contact details

You have the option of updating all contact details (except for your name / company).
A reason can optionally be given. If you would like to change your name or that of the company, please contact our service team by ticket or email.
Your login password is also managed here.

invoice

Here you will find all the invoices that you have received from our company. You can also see whether these have already been paid or are still pending.

payment

If your bank details have changed or if you would like to choose a different method of payment, you can make your adjustments under "Payment".

Direct debit - If you use direct debit as the method of payment, you can get an overview of your direct debit mandate at this point.

Additional accounts
Under this tab you will find all information and settings for your possible sub-account.

What can I do, if I have forgotten my login details for the customer menu?

If you have lost your login password, have your customer number and the email address stored with us ready and request a new password in the login area under "Forgot password": https://kcp.keyweb.de
A link will then be generated and sent to you by email, via which you can assign yourself a new password.
If you have forgotten your email address or if it is no longer valid, please contact us. We can regain your access to you, subject to special validation measures.

Can I also order through customer menu?

Server orders in general and new hosting tariff orders can only be made via our homepage www.keyweb.de, with the exception of special requests. In the customer menu you can manage your data, make settings and contact us with your inquiries and requests via the included ticket system. If you would like to book additional options or features for your hosting product, you can do this very easily via the ticket system.

What is the ticketing system and how do I use it?

The ticket system can be reached after logging in in the customer area. As an existing customer, you can submit your inquiries, complaints, etc. in writing here. With the ticket system, your questions can be asked particularly quickly and easily. You will receive individual information on your request within a very short time. The way it works is similar to that of an e-mail system. Your ticket is identified by a reference number and assigned to the responsible processor for processing. You have the option to view or complete this at any time. After a ticket has been closed, it remains visible to you in the archive.