Transferring a domain to us is easy. When ordering just enter the domain to be transferred and the so-called Auth-Code for this domain. The Auth-Code is a unique password for the transfer which entitles us to relocate the domain on your behalf automatically to us from your old provider. If you don’t have the Auth-Code at hand at the time of ordering, you may tell us the code at a later date via our ticketing system in our KCM centre. Please remember to cancel/terminate your domain with your existing provider and remember to request the Authorisation Code by using the Provider Transfer Application. Upon completion of the ordering process you will receive an order confirmation via email from us, and we will contact you by telephone to check that all the information provided is accurate. We will then get in touch with your former provider to take care of everything else that needs to be done. You will only receive an invoice once the transfer has been successfully completed.
If your domain has a different ending than de, .eu, .com, .net, .mobi, .org, .info, .biz, .us, .tv and .name, you can still proceed with your order. In this case we will make enquiries on your behalf as to the applicable transfer conditions for your particular domain ending and we will let you know the outcome of our enquiries. You are then free to decide whether you still wish to go ahead with a provider transfer.