Keyweb Hosting Support is available to you around the clock, 365 days a year for all technical work.

In addition to this support work, our IT specialists will be happy to carry out further technical work on your systems for you on location or via remote access using Remote Hands.

You will be informed of the costs generated by the use of Remote Hands via the ticket system in advance of the work. Only after the costs and work have been approved by you in writing in the ticket system the Remote Hands work will be carried out and invoiced.

Overview of possible remot

  • Support of the delivered state of the server on the basis of KeyHelp or Plesk incl. software
  • Installation & configuration of software, operating system, FTP servers, SMTP servers, SSL certificates, name servers, programming languages
  • Carrying out updates
  • Distribution upgrades
  • Migrations
  • Consulting, planning and installation of your backup soluti
  • Backup restore
  • Housing support
  • Advice on problems with applications and services (as far as possible)
  • Support in identifying and combating security-related problems
  • Windows support 

Our tip:

The alternative to Remote Hands: all important work
for only 29.- € / month 1

In addition to the general support, the Managed Service (already included in all dedicated server tariffs) covers technical work such as software installations, configurations and updates for 29.- € / month 1.

The Managed Service is therefore already profitable if you use more than 15 minutes of technical support per month.

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Remote Hands Price List

The following rates are based on the calculation of the remote hands costs. The prices are per hour and per person (accounting takes place in 15-minute intervals).

during business hours

Monday to Friday
7:00 a.m. to 11 p.m.

€ 29,00 / 15 Min.
€ 116,00 / Std.

out of business hours

Monday to Friday
11 p.m. to 7:00 a.m.

Saturday, Sunday,
Holidays in Thuringia

€ 58,00 / 15 Min.

€ 232,00 / Std.

All prices include the currently applicable value added tax.

Excluded from the Remote Hands costs are:

  • Hardware defects of rental servers
  • reboot 

Please ask for project work, such as programming activities, individually. With pleasure we will make you an offer.

You need permanent and regular support for the care
and maintenance of your hosting systems?


You can have technical work on your IT systems such as software installations and configurations as well as monitoring services carried out free of charge by Keyweb Support within the Managed Services.

Upon your request, your technical wishes will be carried out by us. The Managed Service is already included in all dedicated server tariffs and can be added for € 19 per month for all Keyweb hosting products.

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Very special requirement structures and particularly support-intensive server and hosting systems can be professionally supported by our IT experts proactively and individually according to the scope of services you require with the Managed Pro Service. At any time of the day or night, you can enjoy comprehensive proactive technical support from Keyweb Support at contractually agreed preferential conditions.

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