Keyweb Help & Contact
Do you have a concern or a question?
We are happy to offer you our help.
Would you like to learn more about our company and our services? Do you have an individual question? Or do you need information on a specific topic or technical support?
Then get in touch with us right away! We are here for you - by phone, chat, e-mail or ticket system!
Consulting, product & project information
Do you need support for the implementation of a project or are you interested in a specific product? Our staff will advise you thoughtfully, individually and expertly from Monday to Friday from 8:00 am to 5:00 pm.
Phone: +49(0)361/ 65853 55
24/7 Technical support
You have a technical concern and need help regarding your hosting product? Our first-class support is available to you around the clock, 365 days a year via the ticket system and the customer panel.
Would you like to contact us additionally after opening a ticket? Please have the reference number and your telephone password ready.
In our download area you will find what you are looking for! Whether templates, forms, important documents or brochures - download it conveniently.
Which services you receive, when and to what extent, as well as all important general conditions for your hosting services at Keyweb, can be viewed by you at any time in our SLA.
Things to know about the topic
The breakdown of the Sparkasse data center has led to indignation among customers and bloggers on the Internet. The servers were down for several hours. Should something like this be allowed to happen, and if it does happen, how could a situation like this be dealt with in a customer-friendly manner?
How do you recognize phishing emails? With preventive measures, the risks and consequences of an infection with malware through phishing e-mails can be minimized considerably. In this blog post we examined what is hidden behind the malware and how you can protect your IT against phishing attacks with the smallest of measures.