Keyweb Help & Contact
We are happy to be there for you.
We are happy to be there for you.
We are happy to be there for you.
Do you have a concern or a question?
We are happy to offer you our help.
Would you like to learn more about our company and our services? Do you have an individual question? Or do you need information on a specific topic or technical support?
Then get in touch with us right away! We are here for you - by phone, chat, e-mail or ticket system!
Consulting, product & project information
Do you need support for the implementation of a project or are you interested in a specific product? Our staff will advise you thoughtfully, individually and expertly from Monday to Friday from 8:00 am to 5:00 pm.
Phone: +49(0)361/ 65853 55
Chat
Email: [email protected]
General enquiries and information
For general information and details, please contact our Keyweb Service from Monday to Friday from 8:00am to 5:00pm.
Phone: +49(0)361/ 65853 0
Email: [email protected]
24/7 Technical support
You have a technical concern and need help regarding your hosting product? Our first-class support is available to you around the clock, 365 days a year via the ticket system and the customer panel.
Would you like to contact us additionally after opening a ticket? Please have the reference number and your telephone password ready.
Accounting
If you have any questions about your contract or your bill, our accounts department will be happy to provide you with information from Monday to Thursday 7.30 a.m. to 3 p.m. and on Fridays 7.30 a.m. to 1 p.m.
Phone: +49(0)361/ 65853 72
Email: [email protected]
The most frequent questions
You can find helpful answers to many customer questions in our FAQ section via the search function or clearly arranged by topic.
Getting started and tips
In our video tutorials we give you step-by-step instructions on how to use our hosting and server products.
In our download area you will find what you are looking for! Whether templates, forms, important documents or brochures - download it conveniently.
Our Service-Level-Agreements
Which services you receive, when and to what extent, as well as all important general conditions for your hosting services at Keyweb, can be viewed by you at any time in our SLA.
Address
Keyweb AG
Neuwerkstraße 45/46
D-99084 Erfurt
Telefon: +49 (0)361 65853 0
Fax: + 49 (0)361 65853 88
HRA: Handelsregister Jena, HRB 112403
Ust.IDNr: DE813479530
Chairman of the board: Frank Nowag
Things to know about the topic
Quality starts with service: Reacting appropriately in precarious situations
The breakdown of the Sparkasse data center has led to indignation among customers and bloggers on the Internet. The servers were down for several hours. Should something like this be allowed to happen, and if it does happen, how could a situation like this be dealt with in a customer-friendly manner?
Dangerous Phishing Mails - Detect and prevent malware attacks
How do you recognize phishing emails? With preventive measures, the risks and consequences of an infection with malware through phishing e-mails can be minimized considerably. In this blog post we examined what is hidden behind the malware and how you can protect your IT against phishing attacks with the smallest of measures.
