Keyweb Help & Contact

Kontakt und Hilfe bei Keyweb - dargestellt durch eine Ansprechpertnerin mit Headset

We are happy to be there for you.

Kontakt und Hilfe bei Keyweb - dargestellt durch eine Ansprechpertnerin mit Headset

We are happy to be there for you.

Kontakt und Hilfe bei Keyweb - dargestellt durch eine Ansprechpertnerin mit Headset

We are happy to be there for you.

Do you have a concern or a question?

We are happy to offer you our help.

Would you like to learn more about our company and our services? Do you have an individual question? Or do you need information on a specific topic or technical support?

Then get in touch with us right away! We are here for you - by phone, chat, e-mail or ticket system!

Help & Contact

Consulting, product & project information

Do you need support for the implementation of a project or are you interested in a specific product? Our staff will advise you thoughtfully, individually and expertly from Monday to Friday from 8:00 am to 5:00 pm.

Phone: +49(0)361/ 65853 55
Chat
Email: sales@keyweb.de

Contact form

Help & Contact

General enquiries and information

For general information and details, please contact our Keyweb Service from Monday to Friday from 8:00am to 5:00pm.

Phone: +49(0)361/ 65853 0
Email: info@keyweb.de

Contact form

Help & Contact

24/7 Technical support

You have a technical concern and need help regarding your hosting product? Our first-class support is available to you around the clock, 365 days a year via the ticket system and the customer panel.

Would you like to contact us additionally after opening a ticket? Please have the reference number and your telephone password ready.

Open ticket now

Help & Contact

Accounting

If you have any questions about your contract or your bill, our accounts department will be happy to provide you with information from Monday to Thursday 7.30 a.m. to 3 p.m. and on Fridays 7.30 a.m. to 1 p.m.

Phone: +49(0)361/ 65853 72
Email: fk@keyweb.de

Contact form

Help & Contact

The most frequent questions

You can find helpful answers to many customer questions in our FAQ section via the search function or clearly arranged by topic.

To the FAQ

Help & Contact

Getting started and tips

In our video tutorials we give you step-by-step instructions on how to use our hosting and server products.

To the tutorials

In our download area you will find what you are looking for! Whether templates, forms, important documents or brochures - download it conveniently.

To download area

Our Service-Level-Agreements

Which services you receive, when and to what extent, as well as all important general conditions for your hosting services at Keyweb, can be viewed by you at any time in our SLA.

View SLA

Address

Keyweb AG
Neuwerkstraße 45/46
D-99084 Erfurt

Telefon: +49 (0)361 65853 0
Fax: + 49 (0)361 65853 88

HRA: Handelsregister Jena, HRB 112403
Ust.IDNr: DE813479530

Chairman of the board: Frank Nowag

Things to know about the topic

Service Blog Keyweb

Quality starts with service: Reacting appropriately in precarious situations

The breakdown of the Sparkasse data center has led to indignation among customers and bloggers on the Internet. The servers were down for several hours. Should something like this be allowed to happen, and if it does happen, how could a situation like this be dealt with in a customer-friendly manner?

To the blog post »

Phishing Mails Blog von Keyweb

Dangerous Phishing Mails - Detect and prevent malware attacks

How do you recognize phishing emails? With preventive measures, the risks and consequences of an infection with malware through phishing e-mails can be minimized considerably. In this blog post we examined what is hidden behind the malware and how you can protect your IT against phishing attacks with the smallest of measures.

To the blog post »