FAQ: Colocation 

Find answers to questions about Colocation.

Where are the Keyweb data centres for colocation services and how safe is my server there?

Since 2003 Keyweb has operated their own data centre in Erfurt with room for 5,000 servers. Only three years later the second data centre was acquired, also located in Erfurt. Both data centres are equipped with the latest technology and high-speed network connections. You find further details about our data centres here.

Can I place any type of server – even self-constructed ones – at Keyweb?

In principle you can house any kind of server in our data centre. However, the standard colocation offers per height unit are based on a 19'' rack measuring 600 x 800 mm and 800 x 800 mm respectively; hence a whole rack equals at least 42Us. Upon request we can offer you extra deep racks. Moreover, higher racks are no problem either, as long as they can still be connected to our infrastructure. If you have your own bespoke racks it will also be possible to accommodate these. We will be happy to make you a personalised offer, this also applies, if you require additional services for electricity and traffic than are included in our standard housing tariffs.

How do I get the server to the Keyweb data centre and when can it go live online?

As soon as you have ordered the desired colocation tariff and have received the corresponding order confirmation from us you can send your server to our data centre; either you have it delivered by parcel delivery or you arrange a date with us to deliver the server personally to our data centre. We will also be happy to collect the server from you, if you prefer. If you are sending the server via postal delivery to us, please ensure to enclose a letter or note that states your full name, and ideally also your customer number and other information (such as your address), which enables us to clearly identify you. You may also include special instructions for the operation of your server here, if necessary.

Once your server has arrived at our data centre we will initiate the professional connection to our IT infrastructure according to what we have agreed with you.

I have special requirements that lie outside of the standard colocation offers. Do you also allow for personalised colocation solutions?

As we operate our own high-speed data centre in Erfurt we are able to be extremely flexible as to the individual needs of our customers. We are only too happy to work out a concept for you that addresses all the requirements and special wishes you may have. Regardless whether you are requiring special technological solutions, special racks or whole cage solutions - we will be pleased to make you a personalised offer.

With which speed is my server connected to the internet and how is the traffic invoiced?

Our 1U and 2U colocation products have a regular connection of 100 Mbps switch port. This may optionally be expanded against a one-off surcharge of € 99 to 1 Gbit/s-Port. If you have a whole rack the 1 Gbit/s-Port is included as a standard connection. Furthermore we can offer you for your data transfer volume a dFlat as part of our 1U and 2U colocation products. A whole rack includes a data transfer volume of 100 Mbit. As part of a personalised offer it is of course also possible for you to determine which speed and which invoicing modus suits you best.

How is my energy consumption invoiced?

Our offers already include electricity consumption; for the rack offer electricity consumption is limited to 1 x 16 A. Upon request alternative consumption-based offers can be agreed depending on your individual electricity needs.