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Managed
Server Hosting

Flexible Managed Server Support
with full admin rights

  • relieve your ITstrong>
  • takeover of defines technical work
    by the Keyweb Support Team – by arrangement or proactively
  • cost and time saving
from 29,-   / month1
Learn more
  • relieve your IT
  • takeover of defines technical work
    by the Keyweb Support Team –
    by arrangement or proactively
  • cost and time saving
from 29,-   / month1
Learn more

The demands on the support of fundamental IT structures of business processes of small and medium-sized enterprises are enormous. IT departments are often already completely occupied with the smooth operation of core applications and daily technical challenges. However, new workloads and evolving digitalisation processes require the provision and maintenance of additional infrastructures that need to be managed, monitored and operated securely at all times.

Managed Server Support – services for every need

The Keyweb Managed Hosting Services support you in relieving your IT teams according to your needs. Outsource all the technical work and monitoring requirements on your servers and systems that only cost you valuable resources.

You decide which areas you want to take over yourself and which part of the responsibility and tasks you want to hand over to Keyweb. This saves you time and money. This way you and your staff can fully concentrate on your core business.

The special aspect about it: You have unrestricted root access and full control over your system at all times.

Choose the Managed Service that comes closest to your technical support needs

Managed Service

You want

  • to save own administration time
  • to keep costs and resource utilisation flexible
  • advice and support with the professional care & maintenance of your server

You will get

  • broad-based technical expertise built up over decades
  • all the technical support and assistance you need
  • professional support services for the best price

Managed Pro Service

You want

  • not having to maintain expensive internal resources 24/7
  • to reduce the workload of your IT department or outsource individual tasks
  • the permanent monitoring of supported services with proactive analysis and elimination of problems and system failures

You will get

  • around-the-clock proactive technical support – individually defined according to your wishes and needs
  • comprehensive Keyweb expertise as your extended arm
  • contractually agreed services at special conditions

With the help of our successive support levels, we ensure that you can delegate as much control and technical work as you wish at any time. From standard support to the Managed Service, which is already included in all dedicated server tariffs, to the proactive Managed Pro Service.

Scope of services & comparison of Keyweb's Managed Server Hosting

Managed

Recommended for
technical support with installations, configurations and monitoring needs
Provision / Supply
included for all dedicated server tariffs
for all other hosting products bookable for 29,- € / month*
execution of technical support services
after prior clear agreement or request by you via the ticket system

29,- €

per month1

24,37 € net plus value added tax.

Managed Pro

Recommended for
particularly support-intensive IT structures & special requirements for the individual need for proactive support services
Provision / Supply
Basic fee
from 236,81 € / month**
execution of technical support services
proactive work according to individual contractual agreement

236,81 €

per month1

199,- € net plus value added tax.

All products and tariff details

 
Managed
Managed Pro
Service level agreements as the basis of all support services
Answering general technical questions & competent advice on technical matters
Troubleshooting in the event of errors in the hardware and network infrastructure
Central availability support
24/7 by phone and ticket system 24/7 by phone and ticket system

 
Managed
Managed Pro
Performing technical support work within business hours
Primary hours
Monday - Friday
07:00 - 23:00

inclusive

(except on public holidays)
Primary times
Monday - Friday
07:00 - 23:00

included
Performing technical support work outside of business hours
Off-peak times
Monday - Friday
23:00 - 7:00
Saturday, Sunday, public holidays in Thuringia

Remote hands 58,00 € / 15 min.
Remote Hands 232,00 € / hour
Off-peak hours
Monday - Friday
23:00 - 07:00

Saturday, Sunday, public holidays in Thuringia

2 hours included

 
Managed
Managed Pro
Support of the delivered state of the server based on KeyHelp or Plesk incl. software

outside business hours at Remote Hands conditions
Installation & configuration of software, operating system, FTP servers, SMTP servers, SSL certificates, name servers, programming languages

outside business hours at Remote Hands conditions
Implementation of updates

outside business hours at Remote Hands conditions
Distribution Upgrades

outside business hours at Remote Hands conditions
Migration
Remote Hands
at any time within the 2 h Remote Hands included
Consulting, planning and installing your backup solution

outside business hours at Remote Hands conditions
Backup-Restore
Remote Hands
Included at any time within the 2 h Remote Hands
Housing Support
Remote Hands
Included at any time within the 2 h Remote Hands
Monitoring of Supported Services

outside business hours at Remote Hands conditions
Proactive monitoring
-
Consultation for problems with applications and services (where possible)

outside business hours at Remote Hands conditions
Assistance in detecting and combating security-related problems

outside business hours at Remote Hands conditions
Measures to eliminate security-related problems
Remote Hands
Included at any time within the 2 h Remote Hands
Windows Support
Remote Hands
Included at any time within the 2 h Remote Hands

 
Managed
Managed Pro
 
In the basic version, the Managed Pro services include 2 hours of Remote Hands for 236.81 € / month. Depending on the expected support requirements, your included Remote Hands hours can be contractually specified in advance to e.g. 3, 4, 5 hours, etc. If more than the contractual number of included Remote Hands hours (minimum number of 2 hours) / month are required, these are also calculated at the preferential conditions of 116 € / Remote Hands hour.

Service level agreements as the basis of all support services
Managed
Managed Pro
Answering general technical questions & competent advice on technical matters
Managed
Managed Pro
Troubleshooting in the event of errors in the hardware and network infrastructure
Managed
Managed Pro
Central availability support
Managed 24/7 by phone and ticket system
Managed Pro 24/7 by phone and ticket system

Performing technical support work within business hours
Managed Primary hours
Monday - Friday
07:00 - 23:00

inclusive

(except on public holidays)
Managed Pro Primary times
Monday - Friday
07:00 - 23:00

included
Performing technical support work outside of business hours
Managed Off-peak times
Monday - Friday
23:00 - 7:00
Saturday, Sunday, public holidays in Thuringia

Remote hands 58,00 € / 15 min.
Remote Hands 232,00 € / hour
Managed Pro Off-peak hours
Monday - Friday
23:00 - 07:00

Saturday, Sunday, public holidays in Thuringia

2 hours included

Support of the delivered state of the server based on KeyHelp or Plesk incl. software
Managed
outside business hours at Remote Hands conditions
Managed Pro
Installation & configuration of software, operating system, FTP servers, SMTP servers, SSL certificates, name servers, programming languages
Managed
outside business hours at Remote Hands conditions
Managed Pro
Implementation of updates
Managed
outside business hours at Remote Hands conditions
Managed Pro
Distribution Upgrades
Managed
outside business hours at Remote Hands conditions
Managed Pro
Migration
Managed Remote Hands
Managed Pro
at any time within the 2 h Remote Hands included
Consulting, planning and installing your backup solution
Managed
outside business hours at Remote Hands conditions
Managed Pro
Backup-Restore
Managed Remote Hands
Managed Pro
Included at any time within the 2 h Remote Hands
Housing Support
Managed Remote Hands
Managed Pro
Included at any time within the 2 h Remote Hands
Monitoring of Supported Services
Managed
outside business hours at Remote Hands conditions
Managed Pro
Proactive monitoring
Managed -
Managed Pro
Consultation for problems with applications and services (where possible)
Managed
outside business hours at Remote Hands conditions
Managed Pro
Assistance in detecting and combating security-related problems
Managed
outside business hours at Remote Hands conditions
Managed Pro
Measures to eliminate security-related problems
Managed Remote Hands
Managed Pro
Included at any time within the 2 h Remote Hands
Windows Support
Managed Remote Hands
Managed Pro
Included at any time within the 2 h Remote Hands

 
Managed
Managed Pro In the basic version, the Managed Pro services include 2 hours of Remote Hands for 236.81 € / month. Depending on the expected support requirements, your included Remote Hands hours can be contractually specified in advance to e.g. 3, 4, 5 hours, etc. If more than the contractual number of included Remote Hands hours (minimum number of 2 hours) / month are required, these are also calculated at the preferential conditions of 116 € / Remote Hands hour.

Book Managed Service – contact us

Book your Managed Service or Managed Pro Service when you order your hosting product. Or order your service directly via the ticket system in the customer portal KCP.

You have any questions?
Please feel free to contact us.

We look forward to answering your questions.

+49 361/6 58 53-55 
monday to friday
8 am to 5 pm

Contact now by
email:
sales@keyweb.de

Start a chat now, simply click on the button at the bottom right.

Managed Server Hosting – Your advantages at a glance

24/7/365 secured support

optionally available for all hosting products

professional technical execution of all managed services by competent system specialists

you always have unlimited root access

you retain full control over your systems

you determine your level of technical support needs

valuable cost and time savings through reduced administration effort and best price-performance package

Individual project consulting and planning

The implementation of particularly large and multi-layered IT projects with separate requirements usually requires a special degree of planning in advance. We are happy to support you here with our extensive know-how and consult you according to your needs so that we can plan and realise your IT projects together with you in an efficient, secure and resource-saving way.

We look forward to realising your project.
The best thing to do is to ask for your consultation right away!

Did you know? The Managed Service is already included in all dedicated server tariffs.

VPS Server

always assured performance, thanks to flexible resource expansion
 

from 62,90 € / month1

Keymachine Server

dedicated base servers for larger projects and Internet applications
 

from 74,- € / month1

Keymachine Pro Server

dedicated business servers for above average performance requirements

from 159,- € / month1

Managed Service: Your individual request

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1The gross prices stated apply to consumers and include 19% VAT for Germany, other EU countries may differ. Charges are payable in advance for the respective billing period.