Managed Server Hosting

Managed Server Hosting
Flexible Managed Server Support
with full admin rights
- relieve your IT
- takeover of defined technical work by the Keyweb Support Team –
by arrangement or proactively - cost and time saving

Managed Server Hosting
Flexible Managed Server Support
with full admin rights
- relieve your IT
- takeover of defined technical work by the Keyweb Support Team - by arrangement or proactively
- cost and time saving

Managed Server Hosting
Flexible Managed Server Support
with full admin rights
- relieve your IT
- takeover of defined technical work by the Keyweb Support Team - by arrangement or proactively
- cost and time saving
The demands on the support of fundamental IT structures of business processes of small and medium-sized enterprises are enormous. IT departments are often already completely occupied with the smooth operation of core applications and daily technical challenges.
However, new workloads and evolving digitalisation processes require the provision and maintenance of additional infrastructures that need to be managed, monitored and operated securely at all times.
Managed Server Support Services for every need
Keyweb Managed Hosting Services support you in relieving your IT teams according to your needs. Outsource all the technical work and monitoring requirements on your servers and systems that only cost you valuable resources.
You decide which areas you want to take over yourself and which part of the responsibility and tasks you want to hand over to Keyweb. This saves you time and money. This way you and your staff can fully concentrate on your core business.
The special thing about it: You have unrestricted root access and full control over your system at all times.
Managed Hosting Service
for comprehensive
server support services
From experience, the Managed Service covers the standard needs of most customers.
You receive all the necessary technical support you need for the professional care and maintenance of your server.
After a clear agreement or request, our qualified system administrators will carry out all software installation, configuration and monitoring requirements for you.
29.- € / month 1
Managed Pro
Hosting Service
for advanced support requirements
For particularly high-maintenance projects and other special requirements with proactive, technical maintenance work, there is the Keyweb Managed Pro Service.
This service offers you the possibility to remain in control of your system and to react quickly to business changes without having to maintain your own cost-intensive on-call service.
In addition, you benefit from our well-founded expertise, which we have built up over almost 3 decades in many projects. All services of your Managed Pro Service are individually defined and contractually agreed with you.
from 236.81 € / month 1
Choose the managed service
that comes closest to your technical support needs
Managed Service
You want
- save own administration time
- keep costs and resource utilisation flexible
- advice and support with the professional care & maintenance of your server
You will get
- broad-based technical expertise built up over decades
- all the technical support and assistance you need
- professional support services for the best price
Managed Pro Service
You want
- not having to maintain expensive internal resources 24/7
- reducing the workload of your IT department or outsourcing individual tasks
- the permanent monitoring of supported services incl. proactive analysis and elimination of problems and system failures
You will get
- round-the-clock proactive technical support - individually defined according to your wishes and needs
- all-embracing Keyweb expertise as your extended arm
- contractually agreed services at special conditions
Scope of services and comparison of Keyweb Managed Server Hosting
With the help of our successive support levels, we ensure that you can delegate as much control and technical work as you wish at any time. From pure standard support to the Managed Service, which is already included in all dedicated server tariffs, to the proactive Managed Pro Service.
-
- Top-Features Managed
-
Recommended for …
the technical support for installations, configurations and monitoring requirements
-
Provision
included for all dedicated server tariffs
for all other hosting products available for €29,00/ month* - Execution of technical support services after a clear prior agreement or request by you via the ticket system
-
Price
29.- €
/ month1
-
Choose
More information
-
- Top-Features Managed Pro
- Recommended for … particularly support-intensive IT structures & special requirements the individual need for procative support services
-
Provision
basic fee
from € 236,81 / month**
- Execution of technical support services proactive work according to individual contractual agreement
-
Price
236.81 €
/ month1
-
Choose
More information
Managed | Managed Pro | |
---|---|---|
Service level agreements as the basis for all support services | ||
Answering general technical questions & competent advice on technical matters | ||
Troubleshooting in the hardware and network infrastructure | ||
Central accessibility Support | 24/7 via phone and ticket system | 24/7 via phone and ticket system |
Carrying out technical support work within business hour | prime times Monday – Friday 07:00 am – 11:00 pm included (except public holidays) | prime times Monday – Friday 07:00 am – 11:00 pm included |
Carrying out technical support work outside business hours | non-productive time Monday – Friday 11:00 pm – 07:00 am Saturday, Sunday, public holidays in Thuringia Remote Hands € 58,00 / 15 min. Remote Hands € 232,00 / h | non-productive time Monday – Friday 11:00 pm – 07:00 am Saturday, Sunday, public holidays in Thuringia 2h included also during in the non-productive time |
Support of the delivered state of the server on the basis of KeyHelp or Plesk incl. software | outside business hours to remote hands conditions | |
Installation & configuration of software, operating system, FTP servers, SMTP servers, SSL certificates, name servers, programming languages | outside business hours to remote hands conditions | |
Implementation of updates | outside business hours to remote hands conditions | |
Distribution upgrades | outside business hours to remote hands conditions | |
Migration | Remote Hands | at any time within the 2 h Remote Hands included |
Advice, planning and installation of your backup solution | outside business hours to remote hands conditions | |
Backup restore | Remote Hands | at any time within the 2 h Remote Hands included |
Housing support | Remote Hands | at any time within the 2 h Remote Hands included |
Monitoring of supported services | outside business hours to remote hands conditions | |
Proactive monitoring | - | |
Advice concerning problems with applications and services (as far as possible) | outside business hours to remote hands conditions | |
Support for the identification and combating of security-related problems | outside business hours to remote hands conditions | |
Measures to eliminate safety-related problems | Remote Hands | at any time within the 2 h Remote Hands included |
Windows support | Remote Hands | at any time within the 2 h Remote Hands included |
* Managed service directly related to hosting product; not available for resellers | ** the agreed inclusive hours are not transferable to the next month | |
The basic version of the Managed Pro services includes 2 hours of Remote Hands for € 236.81 per month. Depending on the expected support requirements, your included Remote Hands hours can be contractually set individually in advance to, for example, 3, 4, 5 hours, etc. If more than the contractual number of included Remote Hands hours (minimum 2 hours) are required per month, these will also be charged at the preferential rate of 116 € per Remote Hands hour. |
Book Managed Service – contact us
It is best to book your Managed Service or Managed Pro Service when ordering your hosting product.
Or order your service directly via the ticket system in the KCP customer portal.
Do you have questions about Managed Server Hosting or Managed Pro Service,
please do not hesitate to contact us. We look forward to answering your questions.
Live chat
Just click
on the icon
at the bottom right.
Managed Server Hosting Keyweb advantages
24/7/365
secured support
optionally available
for all hosting products
professional technical execution of all managed services by competent system specialists
you always have
unlimited root access
you retain full control
over your systems
you determine
your level of technical support needs
valuable cost and time savings through reduced administration effort and best price-performance package
Individual project consulting and planning
The implementation of particularly large and multi-layered IT projects with separate requirements usually requires a special degree of planning in advance. We are happy to support you here with our extensive know-how and consult you according to your needs so that we can plan and realise your IT projects together with you in an efficient, secure and resource-saving way.
We look forward to realising your project. The best thing to do is to ask for your consultation right away!
Did you know?
The Managed Service is already included in all dedicated server tariffs
VPS Server
Always assured performance, thanks to flexible resource expansion
Keymachine Server
Dedicated base servers for larger projects and Internet applications
Keymachine Pro Server
Dedicated business servers for above average performance requirements
1 The gross prices stated apply to consumers and include 19 % VAT. for Germany, other EU countries may be different. Fees are payable in advance for the respective invoicing period.