Managed Server Hosting

Blick auf ein Motherboard mit Intel® CPU

Managed Server Hosting
Flexible Managed Server Support
with full admin rights

  • relieve your IT
  • takeover of defined technical work by the Keyweb Support Team –
    by arrangement or proactively
  • cost and time saving
from 29.- € / month 1 Learn more

Blick auf ein Motherboard mit Intel® CPU

Managed Server Hosting
Flexible Managed Server Support
with full admin rights

  • relieve your IT
  • takeover of defined technical work by the Keyweb Support Team - by arrangement or proactively
  • cost and time saving
ab 29.- € / month 1 Learn more

Blick auf ein Motherboard mit Intel® CPU

Managed Server Hosting
Flexible Managed Server Support
with full admin rights

ab 29.- € / month 1>
Learn more
  • relieve your IT
  • takeover of defined technical work by the Keyweb Support Team - by arrangement or proactively
  • cost and time saving

The demands on the support of fundamental IT structures of business processes of small and medium-sized enterprises are enormous. IT departments are often already completely occupied with the smooth operation of core applications and daily technical challenges.

However, new workloads and evolving digitalisation processes require the provision and maintenance of additional infrastructures that need to be managed, monitored and operated securely at all times.

Managed Server Support Services for every need

Keyweb Managed Hosting Services support you in relieving your IT teams according to your needs. Outsource all the technical work and monitoring requirements on your servers and systems that only cost you valuable resources.

You decide which areas you want to take over yourself and which part of the responsibility and tasks you want to hand over to Keyweb. This saves you time and money. This way you and your staff can fully concentrate on your core business.

The special thing about it: You have unrestricted root access and full control over your system at all times.

Managed Server Hosting

Managed Hosting Service
for comprehensive
server support services



From experience, the Managed Service covers the standard needs of most customers.

You receive all the necessary technical support you need for the professional care and maintenance of your server.

After a clear agreement or request, our qualified system administrators will carry out all software installation, configuration and monitoring requirements for you.





29.- € / month 1

Details

Managed Server Hosting

Managed Pro
Hosting Service

for advanced support requirements



For particularly high-maintenance projects and other special requirements with proactive, technical maintenance work, there is the Keyweb Managed Pro Service.

This service offers you the possibility to remain in control of your system and to react quickly to business changes without having to maintain your own cost-intensive on-call service.

In addition, you benefit from our well-founded expertise, which we have built up over almost 3 decades in many projects. All services of your Managed Pro Service are individually defined and contractually agreed with you.


from 236.81 € / month 1

Details

Choose the managed service
that comes closest to your technical support needs

Managed Service

Managed Server Hosting

You want

  • save own administration time
  • keep costs and resource utilisation flexible
  • advice and support with the professional care & maintenance of your server


You will get

  • broad-based technical expertise built up over decades
  • all the technical support and assistance you need
  • professional support services for the best price

Managed Pro Service

Managed Server Hosting

You want

  • not having to maintain expensive internal resources 24/7
  • reducing the workload of your IT department or outsourcing individual tasks
  • the permanent monitoring of supported services incl. proactive analysis and elimination of problems and system failures

You will get

  • round-the-clock proactive technical support - individually defined according to your wishes and needs
  • all-embracing Keyweb expertise as your extended arm
  • contractually agreed services at special conditions

Scope of services and comparison of Keyweb Managed Server Hosting

With the help of our successive support levels, we ensure that you can delegate as much control and technical work as you wish at any time. From pure standard support to the Managed Service, which is already included in all dedicated server tariffs, to the proactive Managed Pro Service.

    • Top-Features Managed
    • Recommended for … the technical support for installations, configurations and monitoring requirements
       
    • Provision included for all dedicated server tariffs
      for all other hosting products available for €29,00/ month*
    • Execution of technical support services after a clear prior agreement or request by you via the ticket system
    • Price 29.- € / month1
    •  
      More information
    • Top-Features Managed Pro
    • Recommended for … particularly support-intensive IT structures & special requirements the individual need for procative support services
    • Provision basic fee
      from € 236,81 / month**
       
    • Execution of technical support services proactive work according to individual contractual agreement
    • Price 236.81 € / month1
    •  
      More information
All product- & tariffdetails
ManagedManaged Pro
Service level agreements as the basis for all support services
Answering general technical questions & competent advice on technical matters
Troubleshooting in the hardware and network infrastructure
Central accessibility Support 24/7 via phone and ticket system24/7 via phone and ticket system
Carrying out technical support work within business hour prime times
Monday – Friday
07:00 am – 11:00 pm
included

(except public holidays)
prime times
Monday – Friday
07:00 am – 11:00 pm
included
Carrying out technical support work outside business hours non-productive time
Monday – Friday
11:00 pm – 07:00 am

Saturday, Sunday, public holidays in Thuringia

Remote Hands € 58,00 / 15 min.
Remote Hands € 232,00 / h
non-productive time
Monday – Friday
11:00 pm – 07:00 am

Saturday, Sunday, public holidays in Thuringia

2h included
also during in the non-productive time
Support of the delivered state of the server on the basis of KeyHelp or Plesk incl. software
outside business hours
to remote hands conditions
Installation & configuration of software, operating system, FTP servers, SMTP servers, SSL certificates, name servers, programming languages
outside business hours
to remote hands conditions
Implementation of updates
outside business hours
to remote hands conditions
Distribution upgrades
outside business hours
to remote hands conditions
Migration Remote Hands
at any time within
the 2 h Remote Hands included
Advice, planning and installation of your backup solution
outside business hours
to remote hands conditions
Backup restore Remote Hands
at any time within
the 2 h Remote Hands included
Housing support Remote Hands
at any time within
the 2 h Remote Hands included
Monitoring of supported services
outside business hours
to remote hands conditions
Proactive monitoring -
Advice concerning problems with applications and services (as far as possible)
outside business hours
to remote hands conditions
Support for the identification and combating of security-related problems
outside business hours
to remote hands conditions
Measures to eliminate safety-related problems Remote Hands
at any time within
the 2 h Remote Hands included
Windows support Remote Hands
at any time within
the 2 h Remote Hands included
  * Managed service directly related to hosting product; not available for resellers** the agreed inclusive hours are not transferable to the next month
   The basic version of the Managed Pro services includes 2 hours of Remote Hands for € 236.81 per month. Depending on the expected support requirements, your included Remote Hands hours can be contractually set individually in advance to, for example, 3, 4, 5 hours, etc. If more than the contractual number of included Remote Hands hours (minimum 2 hours) are required per month, these will also be charged at the preferential rate of 116 € per Remote Hands hour.

Book Managed Service – contact us

It is best to book your Managed Service or Managed Pro Service when ordering your hosting product.
Or order your service directly via the ticket system in the KCP customer portal.

Do you have questions about Managed Server Hosting or Managed Pro Service,
please do not hesitate to contact us. We look forward to answering your questions.

Phone

Managed Server Support - Symbol Sprechblase mit Telefon

+49 361 658 53 55
Mo-Fr 8:00 – 17:00 Uhr

Live chat

Managed Server Live Cat Symbol von Sprechblasen

Just click
on the icon
at the bottom right.

Managed Server Hosting Keyweb advantages

Managed Server Hosting

24/7/365
secured
support

Managed Server Hosting

optionally available
for all hosting products

Managed Server Hosting

professional technical execution of all managed services by competent system specialists

Managed Server Hosting

you always have
unlimited root access

Managed Server Hosting

you retain full control
over your systems

Managed Server Hosting

you determine
your level of technical support needs

Managed Server Hosting

valuable cost and time savings through reduced administration effort and best price-performance package

Managed Server Hosting

Individual project consulting and planning

The implementation of particularly large and multi-layered IT projects with separate requirements usually requires a special degree of planning in advance. We are happy to support you here with our extensive know-how and consult you according to your needs so that we can plan and realise your IT projects together with you in an efficient, secure and resource-saving way.

We look forward to realising your project. The best thing to do is to ask for your consultation right away!

Request advice

Did you know?
The Managed Service is already included in all dedicated server tariffs

Managed Server Hosting

VPS Server

Always assured performance, thanks to flexible resource expansion

from 62.90 € / month 1

to the tariffs

Managed Server Hosting

Keymachine Server

Dedicated base servers for larger projects and Internet applications

from 74.- € / month 1

to the tariffs

Managed Server Hosting

Keymachine Pro Server

Dedicated business servers for above average performance requirements

from 159.- € / month 1

to the tariffs

1 These prices are inclusive of 19 % VAT. for Germany, other EU countries may different. Fees are payable in advance for the respective invoicing period.