HELPDESK TICKET SYSTEM
Post a Ticket and within just a few minutes you’ll receive an answer to your question.
- Free helpdesk support via the ticket system of the password-protected customer services area of the Key Control Management Center
- Exceptionally fast and convenient forwarding of your queries
- Personalized response to your enquiries in the shortest possible time
- Background information accompanies announcements and up-to-date status reports
- Contract-related enquiries and orders
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- When calling our telephone hotline with queries regarding your account, your server systems or any other administrative problem, please have your telephone password and your customer number or your domain name ready.
- Direct hotline to our friendly and highly qualified IT experts
- Guaranteed 24/7 accessibility on 365 days a year
- Reliable response and recovery times
As part of our general support package we guarantee you the following services:
- Precise answering of general technical queries and competent advice on technical matters
- Central fault hotline via telephone or ticket system
- Checking the fault report for any known issues
- Ticket handling: solving the problem, documenting the fault in the ticketing system
- Fault assessment and agreeing action/s to be taken
- Fault removal, if the fault is caused by the hardware or network infrastructure
- Forwarding interim reports or feedback during fault removal process
The all-encompassing professional support for your server systems – tailored to your needs
The Managed Option means you no longer need to employ your own IT staff. If you wish, our qualified system technicians can look after your needs as far as software installation, configurations and monitoring tasks are concerned, at no extra cost. Find out more
Frequently asked questions to server, administration, registration, installation and many other topics are answered here.
Maybe you already find the information you need in this section.
SERVICE LEVEL AGREEMENTS
We guarantee to deliver fast support and IT services to you whenever you need them. Find out more about the response and recovery times that we promise to deliver and about the minimum platform availability of your IT infrastructure.
To SLA » .