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Hosting & Server Support

Request easily and quickly –
we start immediately with the solution

  • first-class support around the clock – 365 days a year
  • experienced and professional IT expert team
  • reliable response and recovery times

Simply log into the customer menu and request help with your hosting or server product.

  • first-class support around the clock –
    365 days a year
  • experienced and professional IT expert team
  • reliable response and recovery times

Simply log into the customer menu and request help with your hosting or server product.

Do you have a specific question about your server systems or need technical help? Feel free to contact our IT specialists directly. We offer professional support around the clock. 

Your guide to a ​reliable hosting and server support

If you need our support, simply follow these steps and you will receive a reply directly from our professional support team after a short time:

  1. simply log in to the customer account*
  2. create a ticket
  3. lean back
  4. we take care of your request

* Why log in for support?
By your login in our customer menu, we ensure that no unauthorised person contacts us and gains access to your data on the products you use.

​Fast and secure help for your server or hosting product with the ticket system

particularly fast and convenient transmission of your questions

prompt delivery of the ticket to the best contact person for your request at Keyweb

very fast processing and response

you can view and complete your request at any time

each processing step is always comprehensible for all those involved

Compliance with strict data protection criteria

You would like to contact us additionally after creating a ticket?
Please have the corresponding reference number of your ticket ready.

Telephone Support for your server or hosting product

You don't have an internet-capable device at hand right now? Call us on +49 361/6 58 53 0 and we will open a ticket for your request. In addition to an existing ticket, you can also speak to one of our IT specialists in person if you wish.

  • Important note: Please have your telephone password and customer number or domain name ready for enquiries about your account, your server systems or technical administration concerns.
  • You will be contacted directly by friendly and highly qualified IT experts.

Keyweb support services at a glance

Free standard support

  • included for all hosting and server customers
  • accurate answering of general technical questions and competent advice on technical matters
  • central fault management by telephone or ticket system
  • checking the fault report for known problems
  • ticket processing: solution of the problem, documentation of the malfunction in the ticket system
  • fault assessment and coordination of the further procedure
  • troubleshooting when a fault occurs in the hardware or network infrastructure
  • forwarding of intermediate or feedback reports during the processing of troubleshooting

Guaranteed service and support for Keyweb customers

Service Level Agreements assure you of guaranteed and fast support and IT services at all times. Find out more about our guaranteed response and recovery times and the minimum availability of your IT infrastructure.

The customer portal – everything at a glance

In addition to Keyweb Hosting Support, you will find in the customer menu

  • your personal information
  • information about your hosting products
  • your invoices and payment settings
  • the domain management
  • all current notifications and information on announcements and status messages

Uncomplicated help and useful answers to the most frequently asked questions in the FAQ section

Answers to frequently asked questions about server administration, as well as registration, installation and many other topics. You may already find the information you are looking for here.

To the FAQ