Keyweb Hosting Support is available around the clock, 365 days a year for all technical work.

If you would like our IT specialists to carry out technical work for you outside of the standard support on your systems on site or via remote access outside of the general support, our technical support will also be happy to carry out this work for you via the remote hands service

You will be informed of the costs generated by the use of Remote Hands via the ticket system in advance of the work. Only after the costs and work have been approved by you in writing in the ticket system the Remote Hands work will be carried out and invoiced.

Overview of possible remote hands services

  • support of the delivered state of the server on the basis of KeyHelp or Plesk incl. software
  • installation & configuration of software, operating system, FTP servers, SMTP servers, SSL certificates, name servers, programming languages
  • carrying out updates
  • distribution upgrades
  • migrations
  • consulting, planning and installation of your backup solution
  • backup restore
  • housing support
  • advice on problems with applications and services (as far as possible)
  • support in identifying and addressing security-related problems
  • Windows support

Our tip

The alternative to Remote Hands: all important work for only 29,- € / month 1

In addition to the general support, the Managed Service (already included in all dedicated server tariffs) covers technical work such as software installations, configurations and updates for 29,- € / month

The Managed Service is therefore already profitable if you use more than 15 minutes of technical support per month.

Learn more ▸

Remote Hands price list

The following rates are based on the calculation of the remote hands costs. The prices are per hour and per person (accounting takes place in 15-minute intervals).

during business hours

monday to friday
7 am to 11 pm

29,00 € / 15 minutes1
116,00 € / hour1

outside business hours

monday to friday
11 pm to 7 am

saturday, sunday,
holidays in Thuringia

58,00 € / 15 minutes1
232,00 € / hour1

All prices include the currently applicable VAT.

Excluded from the Remote Hands costs are:

 hardware defects of rental servers

Please enquire individually about project work, e.g. programming activities. We will be happy to prepare an offer for you.

You need permanent and regular support for the care and maintenance of your hosting systems?

You can have technical work on your IT systems such as software installations and configurations as well as monitoring services carried out free of charge by Keyweb Support within the Managed Services.

Upon your request, your technical wishes will be carried out by us. The Managed Service is already included in all dedicated server tariffs and can be added for 29,- € / month1 for all Keyweb hosting products.

Learn more ▸

Very special requirement structures and particularly support-intensive server and hosting systems can be professionally supported by our IT experts proactively and individually according to the scope of services you require with the Managed Pro Service. At any time of the day or night, you can enjoy comprehensive proactive technical support from Keyweb Support at contractually agreed preferential conditions.

Learn more ▸

1The gross prices stated apply to consumers and include 19% VAT for Germany, other EU countries may differ. Charges are payable in advance for the respective billing period.