FAQ Frequently Asked Questions

We will be happy to answer you!

If you want to check the availability of your desired domain simply enter the respective domain name in the domain check field and select your preferred domain ending. Next click “check domain”.

You will then get an overview about your domain selection and you can see whether the domain is still available or has been taken already. If you want to order a domain that is available, click on ‘order’ and then click ‘next’. If you want to transfer an existing domain to Keyweb, tick the box domain transfer and enter, if you know it, the corresponding Auth-Code into the respective field.

The registration of a domain is generally performed in real time, i.e. the registration is forwarded immediately to the appropriate registry operator. The domain you ordered is therefore being registered for you just a few minutes after your contract has been cleared! Please bear in mind, however, that the registration of a domain only actually takes place when you have paid the invoice amount.

Domains are registered for a period of 12 months as a matter of principle. Any further domains ordered and added subsequently by the same customer also have a contract duration of 12 months from the time of registration.

You can add further domains to your contract at any time.

Because a domain is always registered for 12 months and registration is binding, it is not possible to make changes to the name.

Owner/Admin-C of domains is normally the person that has ordered the domain from us. Resellers let us know beforehand, whether they themselves or their own customers should be registered as domain holders on WHOIS.

Termination is effected via a simple signed letter send in by post, fax or pdf file and must be received by us at least 14 days before the registered 12 months period ends.

When deleting a domain the domain is irretrievably removed – the process cannot be undone again. After deletion the domain name becomes freely available again and may be registered anew by anybody.

When a de-domain is returned to DENIC it is released from the responsibility of Keyweb AG, which also returns to DENIC. DENIC gets in touch with the holder in order to clarify what their intention is as regards the domain.

Deletion is effected by the termination plus a written additional declaration of the owner that s/he does request the irrevocable deletion of the domain.

The release to transfer is effected with the termination of the domain coupled with requesting the Auth-Code.

The deadlines for the termination of your domain differ depending on the product: If you have ordered web space (memory capacity) a period of notice of 14 days to the end of the respective prepayment period applies.

If you have a domain without web space, have additional domains at a web space tariff or have ordered Top Level Domains, a period of notice of between 2 to 6 weeks to the end of the contract must be observed for a contract duration of 12 months. We will send you information regarding the period of notice applicable for the domain ending you ordered with your first invoice in the post. If you are not terminating the contract it is automatically extended by another term in correspondence with the billing period.

Make use of domains in connection with a virtual or dedicated server with access to domain registration tools where you as customer take care yourself of the administration of your registered domains. This way you are solely responsible for the timely termination of your domains. Any respective additional registered domains must be terminated to the end of the contract duration giving a notice period of one day. If you are not using the domain registration tool, you have to instruct Keyweb at least 2 working days prior to the respective period of notice with the termination of the domain in question.

The Auth-Code is given to the customer together with the confirmation of the contract termination. This is done via email.

You receive these emails so that your WHOIS data can be kept up to date.

Of course you can also use third party domains and apply the products of Keyweb for them. This is made possible through forwarding and redirection.

With the aid of a domreg tool (Domain Registration Tool) you have the option to be in charge of the administration of your domain yourself, independent from the Keyweb AG. This means that you can carry out registrations, transfers, transits, deletions, contact updates etc. yourself.

Yes, the Keyweb AG is an official member of DENIC, i.e. we registrate .de domains directly with DENIC, the central and official registry of .de Top Level Domains. For you as a customer of Keyweb this brings the great advantage of us not being reliant on third-party providers, since we register .de domains directly with DENIC which means we can execute your order quickly and reliably.

You will receive an email from us when your domain transfer has been successful and has been released. We will also inform you in the event of your existing provider rejecting the application of a change of provider.

The transfer itself is free. You only pay the annual fee for the respective TLD.