FAQ Frequently Asked Questions

We will be happy to answer you!

KeyDisc is an online storage medium that can be used like a hard drive via the network. Files are stored on a central server in the Data Centre and are made available via standard protocols such as HTTPS, FTPS, FTP, SSH, Rsync, SCP and SAMBA (Windows network drive). You can configure KeyDisc for instance in your root server as a backup target so that your data is also available during a new installation and no additional storage space has to be used up.

There are many different ways of accessing KeyDisc. Registration details are always the same. If the password is changed it is automatically adapted for all options.

Access via web interface – use your browser to upload or download files. Please note that it is not possible to upload files that are bigger than 2 GB via the browser due to technical limits. If you intend to upload larger files or if you tend to have many files, we recommend using a different form of access.

SCP - SCP is a safe transfer method that uses the SSH service to transmit the data in encrypted form. Accessing KeyDisc is done exclusively via the newer SSH protocol 2. Under Windows use an SCP-capable client such as WinSCP. To transfer regular backups from a Windows server a Windows version of rsync is helpful.

For a connection via SSHFS (e.g. per script) it is necessary to first store the public key (from SSH) of the user on KeyDisc, which then accesses the script on the connected server. This is possible under “Settings”. Other than that the password is asked for at each call-up. The SSHFS call-up is to be done as follows: sshfs MOUNTPOINT

SMB (Windows clearance) users of Windows can connect with KeyDisc simply via Windows Explorer. To do so enter the following in the Explorer address bar: "\\". The login credentials are the same as the ones for access via the browser.

FTP – use an FTP client such as FileZilla, SmartFTP or WinSCP (this is also suitable for other access forms) to access KeyDisc.

The port for FTP is Port 21 by default. Hostname for access: "". Please note: at FTP data are transmitted without encryption. Should an attacker be able to listen in on your network traffic, s/he would be able to see your password in plain text as well as the content of the files. We therefore expressly recommend not using FTP.

IPv6 is a next generation, i.e. new version of internet protocol for the transfer of files over the internet. The protocol is for example used to address the devices involved in a data transfer (e.g. PC, server, router).

The circa 4 billion IP addresses that are available with the current and commonplace IPv4 protocol are almost used up as a result of unstoppable global internet development. For this and other reasons the new IPv6 protocol was introduced a few years ago, offering almost unlimited address scope.

Keyweb offers its customers IPv6 addresses as standard. Hence, websites can be accessed via IPv4 protocol and IPv6!

In the majority of cases IPv6 should have no detrimental accessibility effect on your website hosted by us. However, the occasional interruption cannot completely be ruled out. You can check whether your PC is compatible with IPv6 at


Basically, you can use TYPO3 with products that offer PHP and MySQL support. There is one exception, which is when ImageMagick is optionally being used, as this module is not installed on WebPacks. If you want to use ImageMagick on a WebPack, you will have to install it yourself. ImageMagick may be integrated as a self-compiled CGI module.
ImageMagick comes installed as standard on virtual/dedicated server managed products. Typo3 can immediately be used on these products to its full extent.

Server products:
In this case you can install and utilise TYPO3 as you please (and any additional packages that may be necessary).

Traffic is the data volume of a website. Keyweb dFlat already includes all traffic costs resulting from a website’s data transfers. It prevents excessive traffic. Which means you won’t have any unforeseeable additional costs. With dFlat we guarantee you 100% cost certainty and transparency.

However, in accordance with the Fair Use principle the traffic generated ought to match your hosting product. In the event of traffic volumes being observed which are excessive, we are entitled to draw your attention to this fact.

KeyInvest allows you to buy the server you are renting after a certain rental duration. This option is only available to you if you order a Keymachine® of the Business Line – KM MB14, KM SB14, KM LB14 or KM GB12. You gain full and unlimited ownership of the server if you have previously rented it for 5 years from Keyweb. You may decide to opt for KeyInvest at the time of placing your initial order or at a later point in time during the contract duration. At the end of the contract term we sell you the Keymachine® for one Euro.

After that you can choose whether you want us to send the server to you, free of charge, or whether you want to continue hosting it at Keyweb, connected as a colocation machine. In either case you will have a further 2 year full warranty from us for your Keymachine®.

So that the contractual agreement regarding the server acquisition can come into effect, you must let us know your intentions to this effect in writing at least 14 days prior to the 5-years contract period coming to an end.